GREEN BLOSSOM STANDARDS

A framework for consistent, responsible excellence.

Green Blossom Standards define the professional, service and operational behaviours that contribute to an exceptional spa, beauty and wellness experience.

Our framework assesses both what the guest experiences and what happens behind the scenes to deliver that experience consistently.

The Standards are designed to be practical, observable and internationally applicable.

CORE PRINCIPLES

CARE

Guests should feel genuinely welcomed, respected and looked after.

QUALITY

Treatments and services should be delivered professionally and consistently.

COMFORT

Physical and emotional comfort should be anticipated throughout the experience.

CONSISTENCY

Excellence should not depend on one exceptional employee or one exceptional day.

PROFESSIONALISM

Teams should demonstrate knowledge, appropriate conduct and accountability.

RESPONSIBILITY

Excellent service should be delivered with thoughtful use of products, materials, water, energy and other resources.

CORE ASSESSMENT AREAS

  1. 1.Guest Journey
  2. 2.Service Excellence
  3. 3.Professional Conduct
  4. 4.Technical Delivery
  5. 5.Comfort & Personalisation
  6. 6.Hygiene & Safety
  7. 7.Teamwork & Operations
  8. 8.Responsible & Sustainable Practice

WHO ARE THE STANDARDS FOR?

Green Blossom Standards may be applied to professionals including:

  • Massage Therapists
  • Spa Therapists
  • Beauty Therapists
  • Facialists
  • Nail Professionals
  • Hair Professionals
  • Makeup Professionals
  • Waxing Specialists
  • Brow & Lash Specialists
  • Holistic Practitioners
  • Yoga & Pilates Professionals
  • Personal Trainers
  • Spa Receptionists
  • Spa Attendants
  • Spa Butlers
  • Membership Consultants
  • Guest Experience Professionals
  • Supervisors
  • Spa Managers
  • Spa Directors

And establishments including:

  • Beauty Salons
  • Nail Salons
  • Hair Salons
  • Independent Spas
  • Hotel Spas
  • Resort Spas
  • Wellness Centres
  • Destination Wellness Properties
  • Private Clubs
  • Yacht and Cruise Wellness Operations

The assessment should always be adapted to the type and scale of the organisation.

A small independent salon should not be expected to have the facilities of a luxury resort spa.

However, both can demonstrate exceptional standards of care, hygiene, professionalism, service and responsible practice.