HOW GREEN BLOSSOM ASSESSES
Evidence, observation and the complete guest experience.
Green Blossom assessments are based on structured observation rather than personal preference.
Depending on the establishment and scope, assessments may include:
MYSTERY GUEST ASSESSMENT
Where appropriate, an assessor may experience the operation anonymously as a typical guest.
The journey may include:
- enquiry;
- reservation;
- pre-arrival communication;
- arrival;
- reception;
- facilities;
- consultation;
- treatment;
- aftercare;
- billing;
- departure.
OPERATIONAL AUDIT
This may include:
- hygiene procedures;
- product storage;
- stock rotation;
- treatment-room preparation;
- cleaning processes;
- staff procedures;
- safety;
- linen management;
- waste;
- resource consumption.
TREATMENT ASSESSMENT
Where relevant, Green Blossom may assess:
- consultation;
- preparation;
- technical delivery;
- guest comfort;
- communication;
- hygiene;
- personalisation;
- finishing;
- aftercare.
SERVICE JOURNEY ASSESSMENT
Green Blossom considers how different departments and professionals work together throughout the complete guest journey.
SUSTAINABILITY REVIEW
Areas may include:
Product Use
Appropriate dispensing and reduction of unnecessary product waste.
Linen
Responsible linen usage without compromising hygiene or guest comfort.
Water
Avoiding unnecessary consumption.
Energy
Appropriate heating, cooling, lighting and equipment practices.
Waste
Reduction, separation and appropriate disposal.
Disposable Materials
Reducing unnecessary single-use products where suitable alternatives exist.
Stock
Rotation, expiry management and responsible purchasing.
Procurement
Consideration of durability, packaging and supplier practice.
REPORTING
Following an assessment, Green Blossom may provide a structured report identifying:
STRENGTHS
Areas where the organisation performs particularly well.
OPPORTUNITIES
Areas where consistency or quality can improve.
PRIORITY ACTIONS
Areas requiring more immediate attention.
DEVELOPMENT OPPORTUNITIES
Longer-term improvements that may elevate the guest experience and operation.